Why Should Workflow Documentation Be More Than an After-Thought?
By Razelle Janice Drescher 
Are you constantly fighting fires in your business? Do you blame your employees for not doing things the way you want? When something goes wrong, do you think “What’s wrong with that employee?” Do you ever think that all this might have something to do with you as the business owner? You have the power to establish and maintain smooth-running business operations that meet a standard you can count on. How? By putting your key systems/procedures in place to create shared expectations, agreement, and accountability.
Knowing Your Numbers Helps Keep Your Business On Track
By Razelle Janice Drescher
The Basics
Most businesses have financial statements that reflect income from sales, the cost of doing business, and the resulting profit or loss. Monthly financial statements show this information. How to interpret this information is vital to navigating your business operations day-to-day for decision-making that impacts your bottom line. Financial statements are a reflection of what has already happened. Adding a cash flow system helps you understand what is happening more immediately and can reflect changes in your marketplace that may impact your profitability.
How To Set Your Business Apart from Your Competition
By Razelle Janice Drescher
In a nutshell, your Marketing Positioning Strategy is the way to establish your uniqueness in your marketplace. The real opportunity is to think about that early on when you are first thinking about the vision you have for your business. Why would customers choose your business versus another one that is similar? Paying attention to setting your business apart in your marketplace has broad implications for success going forward.
Are You a Reactive or Proactive Business Owner?
By Razelle Janice Drescher 
Why is this important?
There is a big difference between running a business reactively versus proactively. As a business coach, I have encountered many businesses whose approach to their day-to-day operations is reactive. That means that when there is a problem or frustration, everything stops and the issue is addressed, at least for the moment. However, there is a cost to operating a business that handles the challenges that arise day-to-day in the reactive, firefighting mode.
How to Address Things That Go Wrong in Your Company
By Razelle Janice Drescher 
There is a simple way to deal with mistakes at work. It’s not uncommon to want to find out who made the mistake and blame them. But in the end, that won’t solve the issue. If mistakes keep happening in your company, it helps to identify the true cause. First ask “What’s missing?” to identify a missing system, standard, or policy that would prevent this mistake from happening again.